Forms
Complaint or grievance
You can tell us what happened with or without your name. Sending this form does not replace a complaint to the state.
Colorado Department of Public Health and Environment
You can complain about a home care agency to the Colorado Department of Public Health and Environment, Health Facilities and Emergency Medical Services Division. The details below are copied from CDPHE’s health facilities complaint contacts page for “Home care agency and Hospice.”
- Phone: 303-692-2910 or 1-800-842-8826
- Email cdphe.hfdintake@state.co.us. Use the subject “Home care agency and Hospice, Complaint Intake.”
- Fax: 303-753-6214
- Mail: CDPHE, HFEMSD-C1, Attention: Home care agency and Hospice Complaint Intake, 4300 Cherry Creek Drive South, Denver, CO 80246-1530
CDPHE also links an online complaint form from that page. Use the official page for the current form.
CDPHE health facilities complaint contacts (opens in a new tab)
Health First Colorado / HCPF
For a Health First Colorado coverage or member concern, the Department of Health Care Policy and Financing (HCPF) publishes these Member Contact Center details.
- Toll free: 1-800-221-3943
- Colorado Relay: 711
- Fax: 303-866-4411
- Hours: Monday–Friday, 8:00 a.m.–4:30 p.m., except state holidays and the third Thursday of each month from 2:00–4:30 p.m.
- Mail: Colorado Department of Health Care Policy & Financing, 303 E. 17th Avenue, Suite 1100, Denver, CO 80203. HCPF says in-person member support is not available at this office.
The agency’s own steps are on the client rights and grievance page. This form does not replace a report to CDPHE or HCPF.